Signals
SignalsIncoming work gets classified first
The agent separates source, owner, urgency, and confidence before recommending an action.
Source
Owner
Urgency
Confidence
Work
Agents
Om Concepts Signal Routing Agent
Internal control-room agent that classifies incoming business signals before they become tasks, client actions, or follow-up decisions.
What this case demonstrates
This is Om Concepts' internal operating workflow. The public case explains its routing contract, review gates and sanitized brief. The console images below are illustrative recreations; private client signals and account data stay private.
Use this case to inspect the design and approval boundaries. It does not report a measured accuracy rate, client revenue lift or time savings.
The work, up close
3 artifactsSignal routing consoleconcept01 / 03
Review gatesconcept02 / 03
Operating briefconcept03 / 03
Visual story
How the project actually moved.
Guardrails
FlowSensitive actions hit review gates
External communication, publishing, credentials, money, and client-owned systems require clearer boundaries.
01
Classify
02
Check risk
03
Route
04
Review
Output
ArtifactThe useful artifact is the brief
The goal is not more automation noise; it is a cleaner operating summary for the next decision.
Signal
Context
Decision
Brief
Problem
Multiple businesses, clients, accounts, and tools feed the same operating queue, making ownership, urgency, and approval boundaries easy to blur without a routing layer.
What we shipped
- Entity-aware classifier for source, client, system owner, urgency, confidence, and recommended destination
- Review gates for low-confidence signals, money, ads, publishing, credentials, client-owned systems, and external communication
- Reusable routing contract for briefs, inbox triage, project sweeps, and future automations
Plan a routing workflow
For a similar workflow in your business, define the decisions before connecting the agent to tools.
Identify the owner
Name the source, client or business, and the person responsible for the next decision. Keep ambiguous ownership open for review.
Define the destination
Specify where a reviewed item belongs and which actions the agent may take. Reading an inquiry and sending a reply need different permissions.
Choose the hold conditions
List the missing information, uncertain classifications and sensitive actions that should pause the workflow for a person.
Test the handoff
Use safe examples to check the suggested route, review decision and resulting record. Include a failed connection and a duplicate request before relying on the workflow.
Try the public intake experience
The consultation on this website is a separate Om system you can use now. Speak or type about a business need, review the brief and choose whether to share it with Alex. It offers a practical example of a visitor-controlled handoff.
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